Question

eBay Payments Stopped Working Again

Forum|Forum|3 years ago
August 12, 2022
2 replies
0 views

Hello everyone, figured I'd start a new thread.

Since June the eBay connector has been spotty at best. For almost a month it didn't work. Finally, after some internal issue was fixed, I was instructed to disconnect and reconnect the eBay Payments app to sync all my transactions with QuickBooks. It worked the first night and I was finally able to updated my books after a month.

Now, for the last 2 days, the plugin has stopped working. I click update and get the following:

We're bringing in your transactions.
It may take a while to bring them all in. Check back soon to see if some are ready. Refresh to update

And then it just sits there. I've left it alone for the whole day, even overnight. No matter how many times I click update, it is not updating or importing anything new from ebay.

I have tried the following to correct it:

1. Disconnect the eBay Payments App
2. Go to ebay and cancel the 3rd party authorization
3. Clean the data/cookies from all 3 of my browsers.
4. Run CCleaner
5. Reboot
6. Reconnect the App
7. Hit Update

And nothing. I've tried several combinations of that several times and nothing works. I tried calling Intuit, and it took 4 different calls before someone didn't just keep making me clear my cookies and try things from "Accountant View". I was given a Case number and Investigation number: INV-74473

Reaching out on here so I can also document the issue here and hopefully get some help from the community as I am truly at my wits end with this rollercoaster ride.

I just want to RELIABLY be able to manage my books and would appreciate any help.

QuickBooks Online

R

Rea_M

Hello there, @sulu7.

I can see the urgency of getting your eBay Connector issue fixed. With this, let me share the details of why eBay payments aren't downloading in QuickBooks Online (QBO), so you can manage your books accordingly.

Before we start, please know that we here in the Community appreciate you for sharing the troubleshooting steps you've performed and for the actions you did to help update or import your eBay payment transactions in QBO.

The information provided to you by our support is correct. For the time being, based on our records, we have an ongoing investigation about eBay payment transactions that aren't downloading (INV-74473) in QBO. Rest assured that this issue is being taken care of with utmost urgency. Hopefully, you can download your payments to keep your books updated in no time.

Since you've already contacted our support, I can assure you that your account is added to the list of affected users. This ensures you're in the loop about the investigation's status and its fix.

Once the issue is resolved, you may also want to check out this article as your reference to guide you in reviewing your eBay transactions and managing your app settings in QBO: Connect to eBay Managed Payments with QuickBooks Online.

We appreciate your patience regarding this matter. Please keep me posted on how it goes in the comments below. If you have other concerns about managing eBay payment transactions in QBO, I'm always ready to help. Take care, and I wish you continued success, @sulu7.

S

sulu7Author

I appreciate the response, I truly do, but am confused.

I had gotten an email the other day that the issue with Ebay payments was resolved already. It didn't work for my initially, so I had to reach out to support. They are the ones that told me to disconnect & reconnect.

Are you saying the issue was never 100% fixed and has still been going? Or is this a NEW occurrence of a similar issue?

Lastly, can you please please verify that my account is on the list for this issue & will get updates when it is resolved?

MariaSoledadG

Resolving your eBay payment issues is our top priority, sulu7.

This eBay issue is a new occurrence that was tagged and confirmed the last 11th of August 2022. For you to know more about the details of this case, I recommend reaching out to our support team so they can double-check if the previously reported case has been fixed until such a new case has been created with similar specifications. They can also check if you're among the customers who were listed as one of the affected. Here's how to reach them:

Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
When asked by the bot, enter your concern
Select I still need a human, then proceed with Contact us or Get help from a human.
Choose either Chat or Callback.

Furthermore, QuickBooks automatically downloads the latest bank transactions. For more information on how it adds and matches transactions that are already entered, I've added this article for your additional information: Categorize and Match Online Bank Transactions In QuickBooks Online.

Reply below if you have any concerns about your eBay transactions. Always remember, we're always here to help you anytime.

T

TandT2

Joining this thread to hopefully receive an update/resolve to this issue. Syncing eBay Payments has been my #1 headache since joining QB a year ago.

M

MirriamM

I can see the urgency of getting this resolved, @TandT2.

I checked the status of the investigation about syncing eBay payments in QuickBooks Online, and it is still in progress.

I know it's been a while, but rest assured our engineers are doing their best to get you back on track as soon as possible. If you haven't contacted our Customer Care Team, I suggest getting in touch with them so that you can be added to our notification list.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Thank you for your patience and understanding while we look into this further, @TandT2. If you have any further concerns, feel free to reach back out. Have a great day.

L

Limburg

Past 2 months I haven’t been able to retrieve my data, deleted and reconnected and nothing. 96$ a month for a program that doesn’t work ? Worth that $ ? .. please fix the issue ! Thanks……

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