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3 replies

P
passworddudeAuthor
July 31, 2023

And got the message from QB Desktop File Doctor:
We couldn't fix your company file (screenshot attached).

JaeAnnC
JaeAnnC
July 31, 2023

Hello there, @passworddude. I'm here to share additional troubleshooting steps to resolve Error Code H202 in QuickBooks Desktop (QBDT).

 

I appreciate all the fixes you performed to resolve the issue. Error H202 indicates that something is preventing multi-user from connecting to your server. 

 

If you haven’t already, allow QuickBooksDBXX and QBCFMonitorService admin permissions on your server computer. Visit this article for the instructions: Set up folder and Windows access permissions to share company files.

 

Moreover, ensure that your server computer lets QBDT through your firewall. 

 

  1. First, set up Windows for firewall exemptions. 
  2. Once done, open QBDT on your workstations.
  3. Go to File and click Switch to Multi-user Mode.

 

For more troubleshooting options, please see this article: How to fix Error H202 and H505.

 

Additionally, there are three hosting modes set for each version of QBDT and for each computer. To learn more, refer to the Hosting Modes section in this link: Hosting your company data in multi-user mode in QuickBooks Desktop.

 

Keep me updated on any additional concerns you have about multi-user hosting. The Community is here to help anytime. Stay safe and have a great rest of the day.

P
passworddudeAuthor
July 31, 2023

Hi @JaeAnnC 

Thank you for your reply. Yeah I tried the below and still no luck.

Also, what could be the reason when QB File Doctor also not able to fix company file?

B
bgavin
February 23, 2024

This will occur if the server QB Database Manager is not the same version as the QB Desktop.


My client is based entirely in QB 2022 Accountant.

She has a big client she accesses remotely with QB 2023 Premier.
This has run slowly, but reliable for a long time.


Her big client moved their QBW 2023 file to her Server running QB 2022 database manager.
After jumping through all the troubleshooting hoops for H202 errors, I guessed the 2022 DB manager was the root cause.


Indeed it was.

I upgraded the QB Database Manger on the Server to 2023, and multi-user mode now works correctly
I'm posting this here, in hopes Intuit tech support will add this to their comprehensive H202 troubleshooting document.

M
MelroseV
February 23, 2024

Hello there, bgavin.

 

Thank you for providing another way to solve this issue in hosting setup with multi-user. To include the solution you've provided in our article, here's how to do it:

 

  1. Go to this link: How to fix Error H202 and H505.
  2. Sign in to your Intuit account.
  3. Scroll down to the bottom.
  4. Under the Was this helpful?, click No.
  5. Select Something else.
  6. Enter the solution in the space provided.

 

In case you'll get some challenges opening your company file, you can also read this article: Error: -6000, -77 when opening a company file.

 

Keep me updated on any additional concerns you have about multi-user hosting. The Community is here to help anytime. Stay safe and have a great rest of the day.

    B
    bgavin
    February 23, 2024

    Done.
    Added comment to your help file.

    Thanks for making this available.

    K
    KristinaG980
    February 26, 2024

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    We found a AMAZING IT Company that has delt with a lot of QuickBooks issues and scenarios

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    name of the company is MTech Solutions 

    Website:   mtechsolutions.tech

    Ask for Mark

     

    Hope they can fix all your guys issue also 

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