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2 replies

Fiat Lux - ASIA
April 19, 2021

Have you tried the following reference?

https:// quickbooks.intuit.com/learn-support/en-us/install-or-update-products/stuck-on-installing-abs-pdf-driver-while-installing-quickbooks/00/201877

 

April 19, 2021

I know a way on how to get this sorted out, @AES2692.

 

One possible reason why you’re having the issue is that the pdf reader is damage. There are several users who were able to fix it by running the pdf repair tool. Below are the steps to do this:

  1. Go to QuickBooks Tools Hub. 
  2. Once there, select Program Problems. 
  3. Choose QuickBooks PDF & Print Repair Tool. 

If this won’t work, you can proceed to solutions two, three, and four in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

Prior to doing these steps, you might want to make sure your QuickBooks release version is updated.

 

If it didn't make any difference, I'd recommend calling our QuickBooks Desktop Technical Support. They can pull up your account in a secure environment and help you install the PDF driver.  

 

If you have other concerns, you're always welcome to post here. The Community is open 24/7. 

April 13, 2023

I'm having the same problems and the tool did not help.  Anyone find a solution?

 

Fiat Lux - ASIA
April 13, 2023

@Mike808 

Which QB Desktop year version and Windows OS do you run?