In QB on Line Advanced when I try to back up manually with Backup &Restore, the backup remains in queue perpetually. My auto backups have stopped. What has happened?

Hello there, Jbouacha. Let's collaborate to resolve the backup issues in QuickBooks Online Advanced.

Bofore we proceed, may I know if you receive any specific issues or error message? This way, we can pinpoint any specific resolution regarding the manual and automatic backup data.

Furthermore, when manual backup process in QuickBooks Online Advanced  is taking more time than expected. Here are some factors we can consider:

• If your account hosts years of financial information or processes a high volume of transactions, backups can take longer.
• An unstable or slow internet connection can delay the transmission of data, resulting in longer backup times.
• Make sure your system isn’t overloaded with too many tasks while performing large backups.

In the meantime, you can refresh you QuickBooks account by clicking the browser's Refresh button.

If the back up remains in the queue after refreshing, let's login your account in a private browsing window. Refer to the shortcut keys below:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

I also recommend clearing the cache history so that the system can start fresh. If the issue continues, we can switch to another supported browser.

On the other hand, the auto backup feature on your device will continuously back up your data until you manually disable it by turning off the backup button. This allows you to decide when to save your data and manage storage space and data usage. See sample illustration below:

I'm also adding this page for more information about the back up data in QBO: Back up and restore your QuickBooks Online Advanced Company.

When everything is ready, you can access resources that will help you manage your workflows, ensuring both you and your customers stay on track:

• Use workflows to automate your business processes for QuickBooks Online Advanced
• Create custom workflows in QuickBooks Online Advanced

With QBO Advanced, you can create customized reports tailored to your needs. It also provides access to a dedicated account team of experts who can help you maximize the QBO Advanced features especially on managing large data in your company.

For any follow-up questions or concerns, please reach out for additional guidance. Our goal is to optimize your QBO experience and ensure operations run smoothly.