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R
rvine
October 1, 2024
Question

Late Fee

  • October 1, 2024
  • 1 reply
  • 0 views

Quickbooks claims that it can "Automatically add late fees to your invoices". I have been unable to get this feature to work. I have been in contact with Intuit on 3 different occasions trying to get this functionality to work. They cant even get it to function correctly. Then to top it all off, I get an email that says "This is currently working by design and is not a bug." and that they aren't going to work on it. Any advice on what to do? I'm loosing my patience with them. They charge more and more and then you get service like that?

1 reply

R
Rea_M
October 1, 2024

Your patience and persistence reflect how important this functionality is for your business operations, rvine. We recognize the inconvenience this experience has been for you. Rest assured, your concern is being addressed with utmost urgency.
 
Please know that we're forwarding your case to our Next Level Help team. They'll review your comments in the Community as well as your recent cases. You can anticipate communication from an expert within the next 1-2 business days regarding the next steps.
 
In case you'll be needing references on how to automatically or manually send reminders to customers when your invoices are, or soon to be, overdue, you can check oout this article: Send invoice reminders in QuickBooks Online.
 
We appreciate your patience regarding this matter. Don't hesitate to get back to us here in the Community for any other issues you may have. We'll make sure to provide the help you deserve.

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