Sales Support ignored an appointment yesterday..

and my follow-up email to the agent who ignored the appointment. We currently use desktop pro plus, whatever that means (id think its a thing anymore?) and I'm looking into upgrade options to Premier or possibly Enterprise. I had an appointment yesterday with sales support, I was getting email and text reminders prior and thought I was emailing the agent, who in hindsight was only sending form emails. Angel never called as promised.

I'm just curious if QB is doing such great business that they don't even need to sell more?