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Primeval
November 26, 2024
Question

Subscriptions and Sales Channels

  • November 26, 2024
  • 1 reply
  • 0 views

I am trying to set up my sales channels in QuickBooks and continue to receive an error message that states my subscription is expired. However it is not and the payment processed successfully. This is happening when trying to set up Shopify and Amazon. Does anyone know what may be causing this?

1 reply

H
Heide DC
November 26, 2024

Strange behaviors in QuickBooks Online are sometimes caused by a browser-related issue, Primeval. The stored cache can affect the performance of the program.

 

If you continue receiving an error message that your subscription has expired, I'd recommend accessing your QuickBooks account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  

 

Here are the keyboard shortcuts: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, let's clear the browser's cache to remove its stored files to ensure the program performs efficiently. If you get the same result while using a private browser, I suggest switching to a different one.

 

To manage your transactions in QuickBooks, you can check this article for more information: Record your total daily sales in QuickBooks Online. This will help you provide detailed guidance on how to log the cumulative sales data for each day into your QuickBooks account.

 

I'm only a few clicks away if you need assistance with your other QuickBooks task. It's always my pleasure to help you out again.

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