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PreciousMM
October 23, 2024
Question

Unable to match my payment to my Bill/po

  • October 23, 2024
  • 1 reply
  • 0 views

 

We part paid the vendor and now I want to match the payment to the bill. 

I go match and the bills come up including the one i want to match this payment to but the tabs where I normally punch in the amount do not allow me to type anything in. It is just greyed out which is weird. I have done this countless times by the way and somehow this is weird.

Please help me.

1 reply

Tori B
Tori B
October 23, 2024

Good morning, @PreciousMM.

 

Thanks for taking the time to reach out to the QuickBooks Community for support. I hope you're having a great day so far. 

 

To clarify, does this happen to all transactions, or just this one? If this is happening to all transactions, let's go ahead and try some basic troubleshooting steps, such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your amount box being greyed out. I'm including the links that contain the steps to clear the cache for all supported browsers below. 

 

 

Once you've cleared the cache, please be sure to restart the browser so the changes can take effect. 

 

Please let me know how it goes. I'll be sure to keep an eye out for your reply. Take care! 

 

 

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PreciousMMAuthor
October 23, 2024

Hi;

 

I have done all this and my Wells USD, Wisw GBP, Wise dollar are all now fine but somehow the Wise Euro is still not working, its the same problem and i am not sure what to do. I have been trying over and over but nothing so far. Is there anything else i can do for it to work?

R
rvrfrf
October 23, 2024

Thanks for following up with the Community, PreciousMM.

 

To verify my understanding, are you trying to match transactions or change an amount on a transaction? If you could additionally provide a screenshot or two, it'd help me to better understand what you're trying to do.

 

If you're looking to match transactions, you can do so from your For review screen. You'll need to locate a transaction you're wanting to match, and expand its view. Once its view is expanded, you can use the Find other matches option to find an appropriate match if necessary.

 

QuickBooks automatically searches your books for matches, so some transactions may mention "1 match found" or "2 matches found", etc. The Find other matches option comes in handy when the potential matches QuickBooks locates aren't correct.

 

In the event you're trying to edit an amount on a transaction, you can do so while viewing it. If you're unable to, and have already performed our recommended troubleshooting steps, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

In the event you're referring to Wise's app available in our QuickBooks App Store, called Wise - Money without borders, I'd recommend getting in touch with their support team. Contact details can be found on their app store page and website.

 

I'll be here to help if there's any additional questions. Have an awesome Wednesday!

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