Why am I getting an error message when I click on an attachment to a bill?

Hello Kristin,

It seems like the error message you're seeing could be related to your browser. Let's go through a few troubleshooting actions together to sort this out and ensure everything operates smoothly.

One effective way to access your QuickBooks Online account is by using an incognito or private window, as it does not store any site data. You can quickly open a private window using the shortcut keys provided below:

• Press Command + Shift + N (Safari)
• Press CTRL + Shift + N (Google Chrome)
• Press CTRL + Shift + P (Mozilla Firefox)
• Press CTRL + Shift + N (Microsoft Edge)

If this method works, ensure clearing your browser's cache to get rid of any old saved files. Alternatively, exploring other supported browsers could also be beneficial.

If the problem continues, you can consider uninstalling and then reinstalling the QuickBooks app to see if that resolves the issue.

I'm adding this article that provides a comprehensive list of transactions that allow attachments, along with the types of files you can use: Attachments in QuickBooks Online.

I'm also sharing this reference on how you can record bill payments: Track bills and record the payments.

Furthermore, are you aware of our QuickBooks Live Expert Assisted team? They focus on optimizing how you manage transactions and finances. Exploring their services could bring significant improvements to your accounting procedures.

I'll be on the lookout for your response, Kristin, if you have further questions about attachments or any other questions, and will address this promptly.