Why is Priority Circle Neither 7 days a week or 24 hours a day like promised?
Since I have the "Advanced" version of QBO, I have access to "Priority Circle Support"
Setting aside that "support" at QBO means talking with someone who does not know or understand QBO and can't possibly help you... why is the information about Priority Circle so wrong?
https://quickbooks.intuit.com/priority-circle/resource-center
QuickBooks Priority Circle: We’re here to help
You’re eligible for Priority Circle because of the status of your account with QuickBooks Online Advanced.
Then below it says:
"Get 24/7 premium support
Get in touch with your support team via phone or chat."
Which is incorrect -- you cannot reach Priority Circle Support via chat. But it gets worse...
Further down is says:
"24/7 premium support
Get in touch with your premium support team at xxx-xxx-xxxx, anytime, 7 days a week. Live assistance is also available through the chat and callback features in your QuickBooks Help menu."
Which is wrong... they aren't available in the evening or on weekends!! You have to go through the awful AI telephone guardian from hell. After a few minutes of trying to get her to understand what you need help with and to stop suggesting sending irrelevant information via text message, she finally dumps you to a recoding that, basically, the office is closed.
There is soooooooo much wrong about QBO... and the horrendous support -- I guess I shouldn't be surprised. But why offer assistance as a benefit and just completely lie about it?