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M
money_enthusiast
May 27, 2024
Question

A tax rate has disappeared from the app, but when I try to recreate it I’m told it already exists.

  • May 27, 2024
  • 1 reply
  • 0 views
This tax rate has been active for years. I tried to copy an invoice today, and it alerted me that there was no tax rate on the line items. The tax rate in question is not available to select there, nor is it in the “Tax Rates” page any more. When I try to add it, I get an error message that a tax rate with that name already exists.

1 reply

J
JamesM4
May 27, 2024

Hi there,

 

Welcome to the QuickBooks Community. QuickBooks is designed to be an easy-to-use program. It's vital you're able to experience this benefit without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

In order to troubleshoot this issue, I recommend uninstalling and reinstalling the app. This is a good way to troubleshoot bugs that affect the app. By reinstalling it, this ensures you're on the latest version of the mobile app. You can visit these links to reinstall the QBO mobile app:

 

Give this a try and feel free to keep me posted on how you make out. I'll be a message away.

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