Adding another pay type but the vacation pay doesn't add up?

Hello pkelly2174-gmail,

It's great to see that you're exploring adding new pay types in QuickBooks Online Payroll. I know that making sure the pay type is set up and recording properly in conjunction with other areas of payroll is vital, and I'm here to help point you in the right direction.

When you're setting up your employees in QuickBooks Online Payroll, it's possible to assign different pay types to them and set up their vacation policies. These two setup areas are different from one another, so I recommend starting with checking on pay types and vacation policies to see where things are going askew and not adding up, as well as how you can change it. Here are a couple of articles to get you started.

• Supported pay types and deductions explained

• Pay types overview

• Payroll set up: Vacation policies

• Manage employee vacation pay

• QuickBooks Payroll help article hub

You'll notice I've also included our payroll hub page, which is great for sorting through articles that apply to different areas of working with the Payroll module.

If you're still having trouble, it'll help us to take a closer look at your setup and where you're seeing the numbers not add up. That way, we can figure out what's causing it and how to fix it. I encourage you to reach out to our phone, chat, or social media support teams to have a conversation with us about your situation.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Get in touch as soon as you have a moment and we'll work through this with you.