Skip to main content
L
Love and learn
April 6, 2021
Question

Adding Employee TD-1 Form

  • April 6, 2021
  • 1 reply
  • 0 views

Hi

 

When i add the TD-1 Form for an employee i get an error message saying the following:

Object Not Found : Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

 

It says the employee is active and we have no accounts setup yet as we are just starting to use this.  Any idea how to fix this issue?

 

1 reply

T
Tammy_H
April 7, 2021

Hi Love and learn,

 

Thanks for reaching out in the QuickBooks Community. I know important it is to get your employees set up correctly. I want to help you get your issue resolved so that your QuickBooks Online Payroll can get your employees paid on time.

 

Your internet browser’s cache saves cookies on your computer to help load websites faster. Eventually, this can cause issues within your browser. Follow these steps to clear cache and cookies for your specific browser:

Once this has been completed, log out and back into your QuickBooks Online and if you're still experiencing the same issues I recommend speaking to a support agent. A support agent can provide further troubleshooting and escalate the issue if needed.

 

You can contact support by:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

 

I'm confident that our support team will get you back on track in no time. Have a good night!

Terms & ConditionsAccessibility statement