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July 14, 2021
Question

Anybody having trouble with payroll deductions changing after you have paid CRA and CPP amounts differ when the employee and employer should be the same?

  • July 14, 2021
  • 1 reply
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1 reply

July 14, 2021

Hello Crescent,

 

Glad to have you contact us here. It's vital you're able to use the program without running into issues. Don't worry, I've got your back. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance.