Skip to main content
December 12, 2023
Question

As our staff left the company, can I cancel the QBs Online Payroll and sign up later when a new staff join us? Can I still access the old payroll data & print T4 later?

  • December 12, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

December 12, 2023

Hi finance99,e

Welcome to Community!  QuickBooks Online Payroll subscriptions can be cancelled in situations such as this.  However, you will need to resubscribe in order to have access to payroll information and associated forms.

 

I recommend keeping your QuickBooks Online Payroll active so you can create the employee T4 slips when due.  Should you decided to proceed with canceling your payroll service, follow these steps;

 

1. Go to Settings ⚙ and select Account and settings

2. Click on the Billing & subscription tab

3. In the Payroll section, select Cancel

4. Select Continue

5. Complete the short survey, then select Cancel Payroll Service.

 

If you have any other questions, please reach back out.  We would be happy to help!