Bank account disconnected, and the payroll that was supposed to leave my account today did not. I think the large pay run somehow may have crashed your software

Hi there, 

Running payroll with QuickBooks Online is a great way to keep your books organized. I know how important it is to make sure your pay run is submitted and processed correctly so your employees can get paid on time. I'll explain the next steps you can take in order to resolve this. 

In order to figure out why your payroll funds haven't left your account, our team of tech support agents will have to look at your account in our system. We'll need to verify some of your private account information, so it's essential for you to get in touch with us by using the contact information found here: Contact Us. 

I'm confident one of our agents will get this sorted out for you in no time. 

Have a great day.