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naylorconsulting
June 21, 2023
Question

Can I cancel my payroll direct deposit since the payment I expected to be in my account didn't arrive? (to be clear, I'm paying myself, not an unsuspecting employee!)

  • June 21, 2023
  • 1 reply
  • 0 views
I scheduled payroll for a date I thought would be very safe for an incoming payment to cover it. However, the funds are supposed to come out of our bank account today and the payment has still not arrived. What can I do? Is it too late to cancel the withdrawal? Are there NSF fees that would be charged if the funds are not there to be drawn?

1 reply

A
Amanda-B
June 21, 2023

Hey there naylorconsulting,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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