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January 6, 2021
Question

Can I edit Employer Info in Direct Deposit set up?

  • January 6, 2021
  • 1 reply
  • 0 views
I have added bank info but it still says waiting for approval

1 reply

Rebecca R
January 6, 2021

Hi there Claire,

 

Setting up Direct Deposit with QuickBooks Online Payroll is easy. It allows you to pay your employees at the touch of a button and saves time and paper in the process. It's important to me that you're able to set this feature up correctly, so let me go over the process with you.

 

After you've initially set up direct deposit, you'll receive an email from notify@quickbase.com which prompts you to verify your information. Once verified, you should expect another email that confirms your pre-authorized debits. The next step is to verify a direct deposit test transaction which should appear within 2-3 business days in your account. Until this process is complete you won't be able to adjust the information you've added. 

If you haven't received a verification email or the test transaction yet, there are steps that you can follow in order to re-trigger the test transaction, and reaching out to our team of support experts won't go astray. With a quick screen share and the collection of some account details that can't be shared in this public forum, they'll be able to pinpoint the source of the issue and help you troubleshoot it. Check out our article on How to set up payroll direct deposit to make sure you're completing the process correctly. If you decide that you'd prefer to work on this in real-time with an agent, here's how you can get in touch: 

 

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
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Let me know if there's anything else I can do to help. Have a good day.