Can I get a direct deposit reversed if it was sent to the wrong account?

Hi matt-d-kidci-ca,

It's nice to see you in Community.  Welcome!  QuickBooks Online Payroll is a great way to pay your staff with confidence.  It's essential that your employees receives their direct deposit as scheduled.   I'd be happy to assist!

You can request a direct deposit reversal by following the steps in this helpful guide.  When an employee doesn't receive their direct deposit, an email notification is sent to the Principal Officer on the account.  To ensure your employee is paid, you'll need to use paper cheque, or e-transfer for this pay run.  It's important to ensure their banking information is accurate for future pay dates.  Follow these steps to edit their bank details;

1. Open Payroll, then Employees from the left menu

2. Select the employee

3. Hit Edit on the Payment method section

4. Complete the required fields and hit Save

Should you require additional assistance, please don't hesitate to contact us.

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