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dr-steven-thomso
December 10, 2022
Question

Can not pay payroll tax. I click Pay and nothing happens

  • December 10, 2022
  • 1 reply
  • 0 views
I have payroll tax payments that appear ready to pay, but when I click E-pay, nothing happens, no warning, no confirmation, just nothing. It is a payment due soon, after the end of the pay period and if it matters the same thing happens on a tax payment for the current not quite complete period.

1 reply

J
JamesM4
December 12, 2022

Hi there,

 

Thanks for taking the time to connect with us here. It's essential you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

 

 

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