Can not run the payroll

Hi I am having the same issue in Ma,

Welcome to the Community. Being able to run payroll is essential to ensure that your employees are paid. QuickBooks Online payroll is a great program that gives you the ability to pay your employees and track your remittances. I'd be glad to point you in the right direction to run payroll.

If you're having trouble running payroll, I encourage to complete browser troubleshooting to ensure that cache and cookies are not preventing the system from working efficiently. I'd encourage you to refer to the following steps to complete the troubleshooting steps.
 

• Clear browser cache.
• Try in a private browser window.
• Use another browser type.
• Make sure you're using supported browsers.
• Turn off any ad and popup blockers temporarily.
   

If the steps provided above don't work, I recommend that you contact our customer support team as they can have a closer look at how to resolve this. Here are some options available to reach out to our team.
 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, in a private message.
 

Let me know if you have any questions, I'll be happy to help.