Can payroll pay method be changed after run payroll? the pay method has been Direct Deposit but it turned out to be Cheque this time. why?

Hi waku,

Welcome to Community!  Having direct deposit set up with QuickBooks Online Payroll, is a great way to pay your staff with confidence.  Having the payment method defaulted to paper cheque can be rather concerning.  I would be glad to provide some insight here!

To ensure you've completed the steps for direct deposit, click here.  If this has been completed and you've verified the test transaction, you should be good to go.  However, I also suggest reviewing the mapping of your payroll accounts.  Here's how;

1. Open Settings ⚙, then Payroll settings

2. Select the Edit ✎ in the Accounting section 

3. In the Paycheck and payroll tax payments select Edit ✎

4. Use the Bank account ▼ dropdown to choose the preferred account 

5. Hit Save

Important things to remember:

• Ensure you've received the test transaction and verify it in your QuickBooks account
• Make sure all of your employees banking information has been added correctly
• Ensure your employee has filled out a Direct Deposit Authorization Form
• Switch the payment method from paper cheque to direct deposit

Should you have additional questions or concerns, I encourage you to contact our QuickBooks Online Payroll specialists, outside of Community. They will be able to work with you in real-time and look further into your situation in more depth, and provide the best course of action to ensure direct deposit is activated for the next pay period.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Feel free to reach out again, if you have other questions. We would be happy to help!