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March 1, 2023
Question

Can't create roe

  • March 1, 2023
  • 1 reply
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I am trying to create an roe for a terminated employee who is going for apprenticeship training but it keeps saying blocks 11 and 16 missing.

 

1 reply

March 1, 2023

Hi PRO-SERIES,

 

Welcome to Community!  It's important that you're able to create a record of employment in QuickBooks Online Payroll without delay.  I'd be glad to assist!

 

With regards to Box 11, you'll need to ensure the date is accurate.  Be sure to enter the last day the employee received insurable earnings.  This should be aligned with the last day of work and not the last pay date.  In addition, you'll need to assign a reason for issuing the ROE, to reflect in box 16.  You can review the associated codes here.

 

Should you require additional assistance, please don't hesitate to contact us.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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If any other questions come to mind, feel free to reach back out.  We'd be happy to help!