Can't edit employees direct deposit bank account

Good evening, sue-pimentel.

Welcome to the QuickBooks Community! I'd be happy to help.

QuickBooks Online provides the option to edit your employees banking information when you need to. If you've followed the steps shown in this article, but are still unable to edit the information. I recommend clearing your cache and cookies, switching to a different browser, or trying in a private browser (incognito) as it may be browsing data on your system that is preventing the software from doing what it is supposed to do.

If you're still unable to edit the information after you've tried the steps provided, I encourage you to reach out to the support team outside of the Community so we can work directly with you. You can reach us by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

If you have any other questions, feel free to reach out here.