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awilson5
Sep 5, 2023 6:09 AM UTC
Question

Can't use payroll, says there's a subscription issue but everything is active.

Original commenter did not share additional details

3 replies

Trish_T
Sep 5, 2023 5:36 PM UTC

Hi awilson5,

 

Welcome to Community!  The issue you've described has also been reported by other QuickBooks Online Payroll customers, so you're not alone.  This has been escalated for further investigation and is being actively worked on, to ensure it's resolved as soon as possible.  Please don't hesitate to contact us, so we can add you to the list of affected users, and set you up for an email notification when the issue has been fixed.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please don't hesitate to reach back out.  We'd be glad to assist!

awoolf
Sep 9, 2023 2:50 PM UTC

it says my sub is out of date and wont update?

what do i do

Trish_T
Sep 11, 2023 1:53 PM UTC

Hi awoolf,

 

Thanks for joining us here.  It's important that you're able to get back to business as soon as possible!  If you're using QuickBooks Desktop, click here to update to the latest release, or follow this link to connect with our Customer Care team.  For QuickBooks Online, please don't hesitate to contact us using one of the methods posted above.

 

Please feel free to reach out again, if other questions come to mind.  We're always happy to help! 

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