Skip to main content
G
gordwait
July 2, 2023
Question

Canada: Last payroll, several (all?) of my employees has zero payroll taxes deducted!

  • July 2, 2023
  • 1 reply
  • 0 views
How do I fix it? I need to catch them up on the income tax and I also don't want this error in QB Payroll Online to continue..

1 reply

A
Amanda-B
July 4, 2023

Hey there gordwait,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

G
gordwaitAuthor
July 4, 2023

I'm embarrassed to say, it looks like there is no issue at all. Some have tax deducted, others don't. The ones with no deductions did not have many hours, so the income was probably below the taxable threshold..

 

J
JamesM4
July 4, 2023

I see what you're saying. Well done on finding the solution. In the meantime, feel free to ask questions, I'm here to help. 

Terms & ConditionsAccessibility statement