Skip to main content
S
Shyyu
March 16, 2022
Question

Cannot see payroll

  • March 16, 2022
  • 1 reply
  • 0 views

Hello,

I am an employee and every time I get an email from workforce telling me to check my paystub I cannot see it and instead just get a white screen saying "were unable to show your payroll info refreshing the page often fixed the problem" and I have been getting this for several weeks and do not know how to proceed. Refreshing the page does not fix the problem. 

1 reply

J
JamesM4
March 16, 2022

Hello Shyyu, 

 

I appreciate you reaching out to us here. QuickBooks is designed to help you streamline your work using the amazing features in the program. I'll be happy to assist you so you're on the right track with managing your work with peace of mind. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. In case this issue persist, I encourage you to contact the Workforce support team using this link here. They'll be able to assist you going forward. 

 

I'll be one message away in case you need further assistance.

Terms & ConditionsAccessibility statement