Skip to main content
January 14, 2024
Question

Cant run my payroll from Dec31 to Jan13. The payroll screen does show when the employee was paid last but does not allow me to input any hours for the past 2 wks?

  • January 14, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

January 15, 2024

Hello, jparhar777-gmail.

 

Thanks for connecting with me here. I'd be happy to guide you in the right direction.

 

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser. This usually resolves browsing data issues.

 

If the issue persists after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.