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justinreis
Aug 17, 2019 3:41 PM UTC
Question

Direct Deposit: Under my employer info and Bank Account it shows "waiting for approval". I already verified the deposit so why is it showing waiting for approval?

Original commenter did not share additional details

3 replies

IamjuViel
IamjuViel
Aug 17, 2019 4:47 PM UTC

You're a step closer to completing the direct deposit set up, @justinreis!

 

The bank account validation process has three parts. To complete the account verification process, you'll receive an email notification from notify@quickbase.com asking you to upload the required documents:

  • A void cheque for the new bank account 
  • A copy of your government-issued photo ID for the Authorized Signing Officer.

For more detailed instructions, you may refer to this article: How to check your direct deposit setup status.

 

Also, I've got these articles to learn more about processing direct deposit payroll:

Let me know if you have other questions. I'm always here to help.

justinreisAuthor
Aug 18, 2019 9:57 AM UTC

I do not have a void cheque, however provided my account information.

Where can I upload my I.D.? The examples you sent show a Bank option under payroll settings, however I do not have that option through my quickbooks online.

Thank you

RenjolynC
RenjolynC
Aug 18, 2019 12:32 PM UTC

We'd like to have this feature enabled, justinreis.

 

I'd recommend contacting our Customer Care Team. We can pull up your account in a secure environment and help you activate the direct deposit feature.

 

Here’s how you can reach out to us:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

Feel free to ask if you have any additional questions or other concerns. Thanks.

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