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bonlinservices
Jan 5, 2023 5:10 AM UTC
Question

Does anyone else notice QB deducting an incorrect amount of income tax on pay runs?

QB is randomly deducting incorrect deduction amounts for various employees. How can I align the deductions with the CRA Payroll Calculator to prevent this issue?

1 reply

Trish_T
Jan 5, 2023 3:31 PM UTC

Hi bonlinservices,

 

It's nice to see you in Community.  Welcome back!  QuickBooks Online Payroll calculates the deductions and company contributions based on government guidelines.  In your situation, I suggest contacting us outside of Community.  It would be our pleasure to work with you directly and ensure a positive outcome on your payroll submissions. 

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, feel free to reach back out.  We'd be happy to help!
 

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