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emily-nomadmecha
February 19, 2024
Question

Does anyone have experience with an employee not being able to access Workforce?

  • February 19, 2024
  • 1 reply
  • 0 views
My employee accepted the invitation for workforce but has never received a notification, email or correspondence of any kind. Never seen a paystub. Any obvious solutions or tips?

1 reply

T
Trish_T
February 20, 2024

 

Welcome to Community!  Inviting your employees to Workforce, provides them with quick access to their paystubs and T4 slips.  This is a great way for them to keep track of their finances.  To ensure they're able to access their account, effortlessly.  I would be glad to provide some insight here!

 

When you invite your staff to QuickBooks Workforce, it's important to send the invitation to an email address that isn't associated with any other QuickBooks product, or previous Workforce account.  If you've given the employee access to your QuickBooks Online account, as a time tracking user only, they must use a different email for Workforce than the one they use to sign in to QuickBooks Online.

 

Once the invitation is sent, the employee will receive an email with a link to set up and use QuickBooks Workforce. They will complete the account set up, and add their personal information, so they can view their pay stubs, T4s, and RL-1s.

 

Should you require additional assistance, you can Chat with Workforce support.

 

Feel free to reach back out, if you have any other questions.  We would be happy to help!

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