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TheKeeper20
May 1, 2020
Question

Emailed pay stubs being sent twice

  • May 1, 2020
  • 1 reply
  • 0 views

Hello All,

 

We have some employees in another office who are paid via direct deposit. When I email them their pay stubs, the each receive duplicate emails. I send them from QB desktop and they go through my Microsoft Outlook program. Any ideas on how to stop this?

1 reply

R
Rochelley
May 1, 2020

Hello @TheKeeper20 ,

 

This sounds like a Microsoft Outlook problem, not necessarily a Quickbooks problem.  The setting in QB Desktop for sending mail through Outlook is a single radio button so there are no settings within QB that are likely to solve this problem for you.  This is a known problem for some Outlook users and usually occurs when you have your email account set up as an IMAP email, as opposed to POP or Exchange.  Here is a good resource to troubleshoot that issue:

https://www.slipstick.com/outlook/email/two-copies-of-sent-messages/

 

If that isn't your issue, then there are a number of troubleshooting steps that you can try to alleviate the problem:

https://social.technet.microsoft.com/Forums/en-US/616a6f33-730c-40b4-af5e-f5984982595f/outlook-sends-duplicate-emails?forum=outlook

One that I can see being a problem is the Send/Receive interval conflict during Send/Receive, especially if you have quite a list of employees to send paystub emails to.

 

Hope this helps . . . good luck!

 

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