Skip to main content
K
Kat141
January 29, 2020
Question

Employee payees says Direct Deposit pending

  • January 29, 2020
  • 1 reply
  • 0 views

I have contacted Intuit chat to no avail.    The employers bank information has been verified and I have received confirmation that everything is in order for direct deposit.    I have entered the employees bank information that came from Direct deposit details they had printed at their banks.   All seems good except when I go to pay employees, it says direct deposit pending.    3 payrolls  have gone thru as cheque’s since direct deposit wasn’t working yet. 

1 reply

L
LauraAB
January 29, 2020

Hello Kat141,

 

Using direct deposit with your payroll service is a fantastic way to simplify your payroll process and make sure your employees get paid. I want to make sure we get this smoothed out as quickly as possible so you can get going with your direct deposits.

 

In this case, it's best if you speak with an agent directly. I see that you say you've already been in contact with a chat support. The reason you'll need to speak with an agent is because we need to take a look at the back end setup of your account to ensure that all the steps have not only been completed, but registered on our side. I've got several contact options for you to choose from here.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

 

We're here to help!

Terms & ConditionsAccessibility statement