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August 2, 2019
Question

Employee tab and payroll is not working. I have been trying for 18 hours, still will not work. I NEED TO SPEAK TO SOMEONE! I NEED TO GET MY PAYROLL OUT!

  • August 2, 2019
  • 1 reply
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1 reply

August 2, 2019

Hi wacmechanical, 

 

It has been reported to our product engineers. I've checked and verified that there's an ongoing payroll issue. Our product engineers are currently working on a permanent fix.

 

Thus, I recommend contacting our QuickBooks Support Team to add you as one of the affected users and notification list. Please follow the steps below:

 

  1. Click Help (?).
  2. Click Contact us.
  3. Enter a short description of your concern ( Employee tab and payroll is not working ).
  4. Then, click Let's Talk.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

I'll also send a reply here if there's any available information for the investigation.

August 2, 2019
Hello there, wacmechanical. The payroll investigation has been resolved by our product engineers. You should be able to run your payroll now. Thanks for your patience while we're working to fix this for you.