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S
Seeders
October 2, 2020
Question

Employees

  • October 2, 2020
  • 1 reply
  • 0 views

Just transferred from Desktop to Online. It pulled in lots of employees showing active that were not active in desktop. How do I make them inactive. The online help tells me to mark the "action" to edit but I don't get that option??

1 reply

N
Nick K
October 2, 2020

Hi Sharla,

 

Transferring from QuickBooks Desktop to QuickBooks Online is something we make as easy as possible. I'd be happy to help you get your employees inactive again.

 

When moving information from QuickBooks Desktop to Online employee information isn't entered the same as when you had it in desktop. This is usually noticed for employees that are marked as inactive. It can resolved easily however. All you need to do is go to your employee page by going to Payroll on the left hand menu. Once in the menu find an employee you wish to make inactive and click the arrow beside the edit button. You'll see a menu option for Make Inactive or Run a Report. Select Make Inactive. 

 

And that's all there is to it. Follow these steps to make any other employees inactive and you'll be good to go.

 

Hope this helped!

S
SeedersAuthor
October 2, 2020

I don't have an edit button

N
Nick K
October 2, 2020

Hi Sharla2,

 

If the edit button isn't showing in your QuickBooks Online Account it could be for two different reasons. One reason is there isn't an active payroll subscription on your QuickBooks Online account and the other could be due to an issue with your internet browsers cache and cookies. In order to set up a payroll subscription you can go to: Gear>Account and Settings>Billing and Subscription. From there you can click the standard payroll option to set up a payroll subscription.

 

If you already have a payroll subscription and you still can't see the edit button I suggest clearing them by following the steps in this link. If that doesn't work you can also try a private internet browser such as Google chrome's incognito mode or a new internet browser all together.

 

Have a great day!

 

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