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January 31, 2020
Question

Every time I click on employees it says something went wrong

  • January 31, 2020
  • 1 reply
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1 reply

January 31, 2020

Hey meagscleaningser,

 

The employees tab is the best place to manage your payroll, and it gives you a clear overview of everyone who works for you. QuickBooks Online includes many great features to simplify payroll into a stress-free experience. I want to make sure you're able to take advantage of these time-saving features, so I'll be happy to help get this sorted.

 

From what you've described, it's possible this issue is related to your browser data. If so, it can be resolved by following the steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online 

 

Otherwise, the most common causes for that error have to do with the payroll settings. Our payroll expert team will be able to take a look into your account to quickly determine (and fix) what's causing this error. Here's how you can get in touch: 

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Don't hesitate to reach out! I want to get your payroll up and running.