File doctor download requirement issue

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@LauraAB wrote:

Hello DCFH,

 

It's great to hear from you and I'm excited that you've upgraded to QuickBooks Desktop 2020. I want to make sure you get this taken care of so you can get started in the new software. I have a few troubleshooting steps you can try.

 

The first thing to consider if how you're trying to create a company file. For instance, if you're trying to create a new company file from an existing one and getting this error, it's a good idea to start with running the File Doctor on the company file you're trying to clone from. Learn more about that here: Fix company file and network issues with QuickBooks File Doctor

 

If it's a brand new company file that's not being copied from anything giving you this error or the File Doctor didn't resolve the issue with the above, there are a couple of things I'd like you to try. Start with running the repair tool for QuickBooks Desktop. This tool helps with working out errors such as this and you can see the steps here: Repair your QuickBooks Desktop for Windows

 

In the event that doesn't work, try uninstalling and then reinstalling QuickBooks Desktop. It sounds like you've got the process for installing down pat, but in case you need it, here's our article: Install QuickBooks Desktop

 

There are other steps that we can try if you're still having trouble after each of these. They're best to go over with an agent walking you through, so I encourage you to reach out to our phone support team. You can find contact details in the following article: Intuit QuickBooks Desktop software support policies 

 

We'll help you get back on track! Have a great rest of your day!

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