Has anyone had issues with Wagepoint turning off direct deposit? How do we avoid this situation? What causes Wagepoint to turn off direct deposit?

We missed payroll. Wagepoint investigated and advised that they only collected the remits. Wagepoint advised to turn on direct deposit. We have been using direct deposit since initiation. How do we know when Wagepoint will turn off direct deposit? We have funds and completed the payroll on time. The Wagepoint site advised that the employee would be paid on time. We are still investigating; however, due to the seriousness,we are looking for answers.