Hello. I'm trying to add a new employee and it says they already exist?

Hello, 

Running a small business likely means that you'll be responsible for managing a few employees. I know how important it is to have the flexibility to add and edit employees as needed. If you're getting an error message saying this employee is already in the system, there's a few explanations as to what may be happening. I'll explain further below.

The first possibility is that this employee was previously added but was made inactive. If this employee was previously added and deactivated, you'll have to reactivate them in your account rather than create them from scratch. 

Here's how to reactivate a terminated employee:

1. Click the Employees tab from the left navigation bar.

2. Make sure Employees is selected at the top of the page.

3. Choose the drop-down list showing Active employees, select All employees.

4. Click the inactive employee.

5. Select the small pencil icon in the Employment section.

6. In the Status drop-down, click Active.

7. Click Done.

The second possibility is that there's another employee in the system (whether active or inactive) who has the same name or SIN. Ensure you're not adding a duplicate employee in the system.

If you're still having trouble figuring out why you're getting this error message, please don't hesitate to reach out to our tech support team for further assistance. Our agents would be happy to help.

Cheers.