Help??? I have a client who is running payroll and in the midst of it chose "save for later". They went in to resume and the buttons for resuming is missing.

Hi florence_ward,

Making sure your QuickBooks Online Payroll add-on is working the way it's suppose to is something we take seriously. I'd be happy to help go over this with you.

There has been a known issue with payroll recently that has been causing many different issues. To see if this is the case with you, there are a few browser troubleshooting steps we can try. First we'd need to clear the cache and cookies of your internet browser. You can follow the steps in this article on how to do so. Next we would need to try in an incognito or private browser depending on which you are using. Finally if you could try a different internet browser and see if the issue continues.

If the issue continues after trying these steps I suggest calling in to our support team as they can verify your account and add you to any investigations regarding this issue. You can get the contact information for our support team here.

Have a great night.