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kristenwhetham
July 11, 2019
Question

Hi, I am setting up my payroll. It is not deducting enough for CPP and EI. How can I override this? Thanks

  • July 11, 2019
  • 1 reply
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1 reply

PreciousB
PreciousB
July 11, 2019

Hello kristenwhetham,

 

The year-to-date (YTD) information of your employees can affect their deduction for CPP and EI.

 

Let's make sure the figures are correct because if they're not, QuickBooks Online (QBO) automatically adjust the deductions. It might be the reason why it's not calculating enough amounts for CPP and EI.

 

Let me show you how:

  1. Go to Employees on the left pane.
  2. Click the name.
  3. Scroll down to the bottom (7 section) and double-check the amounts and update if needed.
  4. Click Done.

Reach out to me by leaving a comment if you need any assistance. I'm always ready to help. Have a good one.

A
AMP73
October 26, 2020

This is only helpful if you're doing it the 1st time around.  I purged my trial version and reimported when I purchased the product, and I no longer have access to the section where you can modify your payroll setup figures.  This makes payroll useless to me for the rest of this calendar year as I cannot modify CPP and EI values to actual for appropriate pay periods between try #1 and current to bring things up to date.  Any suggestions?

Rebecca R
Rebecca R
October 26, 2020

Hi there AMP73,

 

Thank you for joining in on this thread. QuickBooks Online Payroll makes it easy to manage and pay your employees, but it's crucial that your employee's YTD information is correct. I'll explain how you can go about getting this information updated.

 

Step 7 of the Employee set-up, which allows you to enter YTD information, disappears after you run the first payroll for an employee. This explains why you aren't able to make changes to your employee's YTD data on your own. To make edits you'll need the assistance of one of our capable support agents. An agent can go over your options and provide you with the appropriate next steps to proceed with requesting edits to the YTD information that is on file for your employees. 

 

Here's how you can reach out to our support team for help on this:

 

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Have a great week!

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