Hi, I have a problem with payroll. I run the payroll, the money was dedicated from my business account but never received by the employee.

I can help you get to the right support to check your Direct Deposit status, @vardansarukhanya,

There are a few reasons why an employee's check is not deposited to the employee's account:

• The employee's bank account information was entered incorrectly.
• Issue with the employee's bank.
• The check date falls on a weekend or holiday.
• Payroll was submitted after the cut-off time. When it happens, the payroll will be processed on the next banking day.

For the first two reasons, the bank usually rejects the transaction and funds are returned to the employer's account. This process takes 2-3 business days to complete after the pay date.

If the employee still did not receive the funds after the settlement date, please give us a call so we can do a direct deposit trace. Here's how to contact us:

1. Go to the Help menu then select Contact us.
2. Enter the keyword Payroll and Billing in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   

Our Payroll Team can check your payroll logs and help review what happened to the employees check.

Let me know how the call goes, as I want to make sure you're taken care of. I'll be right here if you need other help with QuickBooks. Have a good one.