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userap1
December 7, 2021
Question

How can I delete a paystub from the register after it is deleted? Trying to fix old errors and cannot get the amount out of the register affecting the account balance.

  • December 7, 2021
  • 1 reply
  • 0 views
The paystub is incorrect, and not paid out of the account I am trying to fix. These are errors that began long ago before I started working with this person, and I am doing a deep cleanup of 2020 so we can start cleanup of 2021. Do I need an accountant to delete it out of the account?

1 reply

N
Nick K
December 8, 2021

Hi userap1.

 

Having the right transactions entered is the key to having the correct balances in your accounts. I'd be happy to help point you in the right direction for this.

 

Once a paystub is deleted from your QuickBooks account it should remove from your register as well. This could still be showing due to corruption or damaged cache and cookies in your internet browser. I recommend clearing your cache and cookies by following this article. Once you clear cache and cookies you should open QuickBooks Online again in a private browser such as Google Chromes Incognito mode.

 

If you continue to have issues with having that paystub removed from your register I suggest contacting our support team for further assistance. You can reach them using one of the following methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day

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