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September 1, 2020
Question

How can I edit comment on paystub, no option to save

  • September 1, 2020
  • 1 reply
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1 reply

PatriciaT
September 2, 2020

Hi carol-hascarl,

 

Thanks for joining us! It's great you're using QuickBooks Online Payroll to easily manage your employees' wages. Having the flexibility to edit your paystubs ensures you have accurate information on them. I'll be happy to assist you with this. 

 

Comments and memos are good ways to add any other important information that applies. If you can access the edit option on your paystub but unable to save your edits, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

 

In case the issue persists, please reach out to our tech support team so we can take a closer look. Here's how to get in touch.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a good one!