How can I turn off direct deposit notifications from a client who is inactive?

Hi amygohr,

Don't worry, we'll help you figure this out. With a few more details, I'm confident we can get to the bottom of this and stop you from receiving the notifications for your inactive client's direct deposit. It sounds like you may be a QuickBooks Online Accountant user who was at one point attached to your client's billing, but you're not anymore. If that's the case, your email may simply need to be detached from the account using the direct deposit. That's something we need to take care of on our back end.

Because of that, I'd like you to get in touch with the QuickBooks Online support team. Even if what I've described above doesn't fit your situation, an agent can ask more questions to sort out exactly what's going on and help you with this. Choose from one of the options below to reach out.

Phone: 1-833-317-2226 from Monday to Friday from 9 a.m. to 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat

Take care and enjoy the rest of your day!