How do I cancel a direct deposit transaction that is in process?

Hello 26fence,

It's awesome that you're working with QuickBooks Online Payroll's direct deposit options to make sure your employees get paid more easily and on time. Since these kinds of pay runs include actual money movement to your employees, there's extra care involved in managing them, so I'm glad that you've reached out about this. I'll help you make sure you get back on track.

Since QuickBooks Online Payroll with direct deposit has processing timelines, it's important to be mindful of these when you need to delete or rerun payroll using direct deposit. The status you see in the Paycheque list can be a good indicator of where in the processing workflow the system is. All the same, I recommend connecting with our support team outside of the QuickBooks Community so that a member of our team can go over this with you, verify the processing on the back end, and figure out the next steps with you. Here's how you can get in touch with us to do that.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Don't hesitate to give us a shout. Our team is ready to help and will get you back on track as quickly as possible.

Take care.