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Betski62
Jan 31, 2024 5:39 PM UTC
Question

How do I edit Pensionable Earnings on an incorrect T4

An employee was hired in 2023 and the CPP Exempt box was checked off in error. This was found and the CPP deductions were corrected during the year. The T4 information for pensionable earnings did not update during the corrections. How do I edit this information prior to filing?

1 reply

JamesM4
Jan 31, 2024 6:12 PM UTC

Hello Betski62,

 

Welcome back to the QuickBooks family. It's important you're able to get the help you need in order to move forward with your work. I'll be glad to point you in the right direction so you're on the right track with your work. 

 

In order to edit the T4, I recommend contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, X, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

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