How do I resolve a payroll tax overpayment? QB online is giving me an option to resolve but it just sends me to the help box.

Hi there, 

Thanks for contacting us here. QuickBooks is a hassle-free program that simplifies the way you manage your accounting. I'll be glad to point you in the right direction so you can achieve your QuickBooks goals. Recording your transactions the right way is a good exercise for keeping your books accurate.

Based on what you've described, I see you're following the right steps for recording your invoices. To ensure accuracy in your books, I recommend contacting an accounting professional to get expert advice. Doing this will help prevent any future discrepancies in your books. You can also reach out to accounting professionals on our site using this link here. Otherwise, I encourage you to check out this helpful article here that shows you how to resolve a tax overpayment in QuickBooks. 

I'll also leave this question here so other accounting professional members can chime in and share their expert advice. Let me know if you have other questions, I'm here to assist.