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March 19, 2024
Question

How do i set up email notifications when a client pays by visa in QBO?

  • March 19, 2024
  • 1 reply
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1 reply

March 19, 2024

Hi wholebodyparadig,

 

Welcome to the Community! It's awesome to hear that you're taking advantage of Intuit's Payments program to accept credit card payments from your customers right through QuickBooks Online's invoices. I'll be happy to guide you in the right direction so you can get back to doing what you love.

 

QuickBooks Payments sends out automatic email notifications to the merchant within an hour after a transaction is processed. Some of the emails you usually receive are:

  • Approval emails
  • User invitations
  • Confirmation code
  • Notifications from a transaction, deposit, or recurring charge (ReBill)
  • Forms requested from the Merchant Service Center (MSC)

If you don’t receive an email within an hour, it might be caused by any of the following:

  • The email was moved to your Junk or Spam folder.
  • You use a custom email domain (example: johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
  • Your internet service or domain provider blocks the QuickBooks Payments email address.

In order to fix this, I recommend checking your junk/spam folder to see if the emails are being directed there. I'd also recommend contacting your IT specialist to check and see if QuickBooks Payments emails are being filtered out. You may need to also add approved email addresses for your service provider. Here's an article which has more info on how to: Receive important email messages from Intuit

 

I'm here to help achieve your QuickBooks goals so you can manage your business with a clear mind. Don't hesitate to reach out if you have any other questions.