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October 19, 2021
Question

How do I un-delete my employees after they were removed as part of a payroll trial?

  • October 19, 2021
  • 1 reply
  • 0 views
When I started the a Payroll trial, after playing with the employee setup there I noticed that transactions that were previously attached to my contractors are now "Contractor Name (deleted)", and I can't add new transactions to them. I don't want to continue with Payroll, and I can't seem to deactivate it. Is there a way I can get my contractors back?

1 reply

October 19, 2021

Hi mikeb--immersion,

 

Welcome to Community!  Thank you for taking the time to give QuickBooks Online Payroll a whirl.  It's important that you're able to retrieve your contractors and I'd be happy to help you with this!

 

To locate your contractors, follow these steps:

 

1. From the left menu click on Expenses

2. Select the Suppliers tab 

3. Above the Action column to the far right, click on the small Gear icon

4. Check the box beside Include Inactive

5. Locate the name of the Contractor, in the Action Column, hit Make Active

You're ready to create new transactions and see the associated history.

 

With regards to cancelling payroll, if it was only a trial it'll be cancelled automatically unless you've subscribed.  Here's how to check:

 

1. Click on the Gear in the top right corner of your Dashboard

2. Select Account and Settings and then Billing and Subscription

3. You'll se Payroll and the options to Cancel or Subscribe

If you see the option to Subscribe, you can just exit.  However, if you see the option to Cancel, you'll click on that and follow the prompts to complete the process.  Note, this cannot be cancelled until the end of the billing cycle.

 

If you have any other questions, please feel free to reach back out, We'd be glad to assist!